Welcome in Pforzheim, Welcome to:

Agosi, Allgemeine Gold- und Silberscheideanstalt AG

Kanzlerstr. 17  » 75175 Pforzheim / Germany » phone: +49 7231 960 0 » fax: +49 7231 68740 » info(at)agosi.de

Opening hours – Agosi’s customer service area (Robert-Bauer-Str.):
Monday – Friday, 07.30 – 16.30 hours
Deliveries of material can be received until 16.00 hours.

Opening hours – Agosi’s base metal department (Am Hauptgueterbahnhof 24, 75177 Pforzheim/Germany) Tel. +49 (0) 7231 960-430:
Monday – Friday, 07.00 – 16.00 hours
Deliveries of material can be received until 14.30 hours.

+ Management

Franz-Josef Kron
Senior Vice President
phone: +49 (0) 7231 960-321
fax: +49 (0) 7231 960-0

Dr. Bernhard Olt
phone: +49 (0) 7231 960-331
fax: +49 (0) 7231 960-0




Andreas Tiefenbacher
Vice President Sales & Marketing
phone: +49 (0) 7231 960-434
fax: +49 (0) 7231 960-0

+ Business Divisions


Dr. René Wiskemann
Director Business Development & Marketing
phone: +49 (0) 7231 960-264
fax: +49 (0) 7231 960-119

Thomas Weiss
Director Sales & Precious Metals Services
phone: +49 (0) 7231 960-339
fax: +49 (0) 7231 960-119

Dr. Peter Tews
Director Production & Technology Precious Metal Products
phone: +49 (0) 7231 960-285
fax: +49 (0) 7231 650-364

Volkmar Haeuser
Director Refining Operations
phone: +49 (0) 7231 960-328
fax: +49 (0) 7231 960-399

Michael Plusczyk 
Director Base Metal Trading
phone: +49 (0) 7231 960-421
fax: +49 (0) 7231 560-631

Karl-Heinz Flach
Director TQM & Services
CoC Compliance Officer
phone: +49 (0) 7231 960-294
fax: +49 (0) 7231 960-364

Dr. Bernhard Olt
Director Finance & Controlling
phone: + 49 (0) 7231 960-331
fax: + 49 (0) 7231 687-40

Oliver Mueller
Director Human Resources / Public Relations
phone: +49 (0) 7231 960-148
fax: +49 (0) 7231 687-40

+ Sales Divisions

Divisional Sales Manager

Luz Bischoff
Div. Sales Manager Industrial Products
phone: +49 (0) 7231 960-310
fax: +49 (0) 7231 960-210

Roland Hiller
Div. Sales Manager Lifestyle Products
phone: +49 (0) 7231 960-242
fax: +49 (0) 7231 650-212

Stephan Cravaack
Div. Sales Manager Refining
phone: +49 (0) 7231 960-388
fax: +49 (0) 7231 960-246

Jürgen Weissheimer
Div. Sales Manager Investment Products
phone: +49 (0) 7231 960-207
fax: +49 (0) 7231 960-210

Rudolf Koenig
Div. Sales Manager Manufaktur
phone: +49 (0)7231 960-247
fax: +49 (0) 7231 650-490

Bernd Bauer
Div. Sales Manager Precious Metals Services
phone: +49 7231 960-282
fax: +49 7231 61058

+ Imprint


Allgemeine Gold- und Silberscheideanstalt AG
Kanzlerstrasse 17
75175 Pforzheim / Germany
phone: +49 7231 960 0
fax: +49 7231 68740

Ust.-ID.Nr.: DE 144189826
District Court: Amtsgericht Mannheim
Registered No.: HRB 500092
Subscribed Capital: 12,250,000 Euro

Representative / Executive Board:
Franz-Josef Kron (Chairman), Dr. Bernhard Olt, Andreas Tiefenbacher

Allgemeine Gold- und Silberscheideanstalt AG
Ulrike Beuchle
Kanzlerstrasse 17
75175 Pforzheim / Germany
phone: +49 7231 960 338
fax: +49 7231 960 119

Design & Realization

Netzwerk Mensch
Lameystraße 36
75173 Pforzheim / Germany
phone: +49 7231 585640
fax: +49 7231 585641
E-Mail: Info@NetzwerkMensch.de

Technical realization

+ Data Protection

Data Protection

According to the German Federal Data Protection Act (Bundesdatenschutzgesetz, abbr. BDSG) § 4g paragraph 2, Agosi’s data security officer provides the following information with regard to § 4e to whom it may concern:

1. Name and address of the responsible site:
Allgemeine Gold- und Silberscheideanstalt AG, Kanzlerstrasse 17, 75175 Pforzheim / Germany

2. Executive Board:
Franz-Josef Kron (Chairman), Dr. Bernhard Olt, Andreas Tiefenbacher

3. Data Processing:
Uwe Keltermann

4. Purpose of data collection, data processing and data use:
For Agosi’s business activities

  • Sale and purchase of precious metals and base metals
  • Melting and refining services
  • Production and sale of alloys and chemical products from these metals
  • Sale of semi-finished products
  • Sale and purchase of base metal scraps, used base metals and semi-finished products

5. Persons concerned and their corresponding data or data categories:
Data material of customers, suppliers and employees that are necessarily involved in Agosi’s business activities.

6. Recipients or categories of recipients that the data can be imparted to:
Public authorities on the basis of a prior-ranking legal provision, external service providers on the basis of § 11 BDSG, as well as Agosi’s internal users for the purposes listed under 5.

7. Regular intervals for data deletion:
Data material is deleted routinely after the expiry date of the legally defined duration for data storage. Data not included in these intervals will be deleted after having fulfilled their purpose(s) as defined under 5.

8. Planned transfer to third countries :
According to their purpose, single individual data may be transferred to third countries.

+ Privacy policy

Privacy policy

Allgemeine Gold- und Silberscheideanstalt AG is pleased that you are visiting our website and that you are interested in our company and our products.

The websites www.agosi.de and www.agosishop.de (jointly referred to below as “website”) are operated by Allgemeine Gold- und Silberscheideanstalt AG (referred to below as “Agosi” or “we”), Kanzlerstr. 17, 75175 Pforzheim as responsible party within the meaning of the German Federal Data Protection Act [BDSG].

The protection of your private sphere and your personal data is very important to us. Agosi uses your personal data solely in accordance with prevailing data protection legislation.

We would like to explain to you below which personal data we collect during your visit to our website and how this data is used.  Please note that this privacy policy does not extend to websites of other operators which may be accessed through external links.

1. Collection and processing of personal data

The term “personal data” refers to all individual details about the personal or factual relationships of a specified or specifiable natural person. This includes information such as your name, your address or your telephone number.

Personal data does not include information of a purely statistical nature which cannot be associated with you, such as the number of users of a website.

In operating this website, we collect the following personal data:

1.1 Usage data automatically collected upon visiting our website

Unless you provide us with information when using the website, for example by signing in, registering or by other means, we collect – in keeping with all other websites – only such data which is automatically transmitted by your browser in order to enable you to visit our website. This usage data is documented in a “logfile”. It consists of the following data:

  • IP address (Internet Protocol address) of the computer from which you are accessing our website;
  • Internet address of the website from which you called up our website (originator or referrer URL); name of the service provider used to access the website;
  • name of files or information retrieved;
  • date, time and duration of retrieval;
  • volume of data transferred;
  • operating system and information about the Internet browser of the computer accessing the website;
  • HTTP response status code (e.g. “Query successful” or “File not found”).

For security reasons (e.g. in order to identify hacker attacks), IP addresses or logfile information of the type described above are stored by Agosi for a maximum of seven days and then deleted (unless it is necessary and permissible in individual cases to store data for longer periods).

1.2 Personal data collected by our online store

We collect, store, process and use the personal data provided by you when setting up a user account or placing an order for the purposes of creating, implementing and processing contracts entered into with us.

You can make online purchases as a guest or as a registered user. During this process we collect the following data:

  • first name and surname;
  • email address;
  • postal address;
  • telephone number;
  • payment information and/or bank account details;
  • dispatch information (such as invoice and delivery address);
  • a password selected by you (only in the case of a user account).

1.3 Other personal data

In addition to the usage data set out above, we collect and process personal data which you make available to us, for example if you contact us by email or take part in surveys or prize draws. In particular, the following personal data may be collected:

  • first name and surname;
  • postal address data if relevant;
  • email address;
  • content of your messages to us;
  • status of any permissions (e.g. in connection with newsletters).

 2. Purpose for which the personal data is used

Apart from the purposes set out above, Agosi uses your personal data for the following purposes (only to the extent required for the respective purpose):

  • provision of the website and technical administration of the website;
  • prevention of misuse/fraud;
  • customer management and performing online sales;
  • own and third-party advertising to the extent permitted by law; and for
  • improving our Internet offering.

3. Disclosure of data to third parties; involvement of service providers

Personal data of website users and of our online customers will as a matter of principle only be disclosed to third parties if this is necessary in order to process the contract (for example payment service providers) or if consent has been expressly given.

However, Agosi may also engage service providers (who are not third parties within the meaning of data protection law) to collect and/or process and use personal data. As commissioned data processors, these service providers are then contractually obliged to process data solely for the purposes specified by Agosi (and not for other purposes of their own) and as instructed by Agosi (Agosi has concluded suitable commissioned data processing contracts with all commissioned data processors in order to ensure this).

Service providers only receive from Agosi the personal data they need for the specific task concerned. For example, email addresses may be disclosed to a service provider so that the service provider can deliver the Agosi newsletter. Service providers may also be entrusted to provide computer centre services (within the EU), to analyse the user-friendliness of our website or to provide technical support.

In this respect, it is important for us to stress that service providers may not disclose your data to any third parties without the consent of Agosi (or its subcontractors). Furthermore, no personal data may be transmitted to authorities or other state institutions except to the extent permitted under data protection law and as required by binding national legislation.

4. Cookies and similar technologies

The website uses “cookies” in order to make it as easy as possible for you to use the website. Cookies are text files transmitted via the Internet browser when the service is called up. Cookies are automatically stored on your device. Cookies help us to make this Internet service more user-friendly. You can disable cookies in the settings of your Internet browser but this may restrict your ability to use the full functionality of the website. We therefor recommend that you allow cookies. Any cookies that have already been stored can be deleted at any time via your Internet browser.

Further information on the topic of cookies can be found at: http://www.allaboutcookies.org.

In addition to the Google Analytics cookie (see Section 5 for more information), our website also uses “session cookies”. A session cookie contains a unique identification number, also known as a “session ID”. Session cookies are temporary files and are automatically deleted as soon as you end your Internet session and close all your browser windows. We use these cookies in order to ensure that your profile and the data included in it can be seen by you and only by you during an active and valid Internet session.

Switching off cookies can have a detrimental effect on the service offered by Agosi. By using our website, you are providing your consent for us to use cookies as described above.

5. Use of the Google Analytics web analytics service

The website uses Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA, “Google”). Google Analytics uses cookies (see section 4 above), which are stored on your device and which enable your use of the website to be analysed. The information generated by the cookies about your use of this website is generally transmitted to and stored on a Google server in the United States.

On behalf of Agosi, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services for Agosi relating to website activity and Internet usage. Google will not associate the IP address of your Internet browser transmitted in the context of Google Analytics with any other data held by Google, but will anonymise it by truncating the IP address. (In the context of this website, Google Analytics has been extended by the code “gat._anonymizeIp()” in order to guarantee the anonymous collection of IP addresses (“IP masking”)). Furthermore, the data collected by Google Analytics will not be used by Agosi to personally identify visitors to this website nor associated with personal data. You may disable the use of cookies in the settings of your Internet browser but this may limit your ability to use the full functionality of this website. (See Section 4 above).

Furthermore, you can prevent Google from collecting and using the data generated by the cookie concerning your use of the website (opt-out pursuant to Article 15 Section 3 of the German Telemedia Act [TMG] by downloading and installing the browser add-on for your current Internet browser from the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.

If you use different Internet browsers on your device (e.g. Internet Explorer and Mozilla Firefox), you should download the add-on for each Internet browser you use for visiting the website.

General information about Google Analytics and Google’s data privacy policy can be found on the following Google website: http://www.google.com/intl/en-GB/analytics/privacyoverview.html.

6. Rights to information/deletion/correction

Under Article 34 of the German Federal Data Protection Act [BDSG] you have the right on request to receive information at no cost about the personal data stored about you. In addition, you also have the right to have this personal data corrected, blocked and deleted in accordance with prevailing legislation.

On request, we will inform you as quickly as possible in writing and in accordance with prevailing legislation whether and which personal data about you is stored by us. If, in spite of our efforts to ensure that data is correct and up to date, any incorrect information is stored, we will correct this at your request.

7. Consent

Inasmuch as we collect and process data on the basis of your consent, we will inform you of this separately from this privacy policy and obtain consent from you separately (e.g. in connection with direct marketing). You may withdraw your consent to the storage and processing of your personal data at any time. In this case, please contact our customer service by sending an email to info@agosi.de.

8. Data security

Our website is SSL encoded. All data at Agosi are stored on servers in a German computing centre. Agosi and its computing centre service provider undertake all technical and organisational measures required by law to protect your data in accordance with the general state of the art, in particular from lost, forgery or access by unauthorised persons.

In case you would like to contact us by email, we hereby point out that the confidentiality of the information transmitted cannot be guaranteed. The content of emails may as a matter of course be subject to spy attacks by unauthorised third parties during transmission

9. Changes to the privacy policy

Agosi reserves the right to update this privacy policy at any time without notice (this may become necessary, for example, as a result of recent developments such as an amendment to the German Federal Data Protection Act [BDSG] or in the event of our website being updated). Please consult the current privacy policy each time you use the website.

10. Questions about data protection

If you have any questions regarding the processing of your personal data, you may contact our Data Protection Officer, who is also at your disposal to deal with any queries, suggestions or complaints:

Sascha Rehm
Data Protection Officer
Allgemeine Gold- und Silberscheideanstalt AG
Postfach 10 01 40
75101 Pforzheim / Germany

Email: sascha.rehm@agosi.de


Valid as at: April 2016